He closed the doors while the bus remained in the designated bus lane stopped for a red light. Taxi customer comment form orange county transportation. Octa seeks feedback on bus and access service octa. Safety is really important to us, so thanks in advance for letting us know. If you wish to file a complaint of discrimination with nj transit under title vi race, color or national origin, the ada disability, andor other categories protected under the new jersey law against discrimination, please contact nj transit customer service at 973. Oc access service orange county transportation authority. Please fill out the information requested in this complaint form. You may email this form directly to the consumer mediation center by clicking on submit. The octa adarelated service complaints process can be found. Complaints are commonly found everywhere whether its the home or the office environment. The comment you submit will automatically be sent to the right staff member to investigate and take appropriate action. The comment you submit will automatically be sent to the right staff member to investigate. For more information on bus services in the area, please visit the octa website. Please see our rider guide for fare details and other important information.
Oc bus service is available to those who are required to go out. Ottawa county transportation agency octa complaint procedure any person who believes she or he has been discriminated against on the basis of a disability by the ottawa county transit board hereinafter referred to as octa may file an ada complaint by completing and submitting the agencys ada complaint form. Knox county schools a copy of this report will be sent to the bus contractor. Bus tracker tools how to use the bus tracker by map, time and. Provide information on our honolulu commuter choice program and other special bus pass purchase programs for businesses rules and regulations. Please use this form to report all bus issues, including bus stop concerns and to report a bus driver. Octas bus operations program is tailored to various market demands and needs. Jan 04, 2016 spotty bus service has oc riders fuming. Orange county transportation authority salaries glassdoor. Tell him about your bus driver, what the driver is doing wrong and how you would like to see the situation corrected. Some customers who attend our outreach events tell me about unfortunate incidents involving aar.
Title vi of the civil rights act of 1964 ensures that no one is excluded from participating in any program or activity that receives federal funding. Customer comment form orange county transportation authority. For online help with travel or trip planning, please visit 511. As the pp said, bus drivers have tight timescales to meet and they put up with an awful lot of shit as part of their role and yes, he couldve been more considerate and he shouldnt have. Public transportation fountain valley, ca official website. Orange county transportation authority octa managers secretly lowered performance standards for a bus contractor with a history of late buses. Oc bus is now operating on a sunday schedule, until further notice. Let the bus driver know you are going to put your bike on the rack. Chicago transit authority cta bus accident lawyers. Select a feedback option lost property bus skytrain seabus west coast express handydart handydart taxi webtechnical other.
Bus driver actions make up the bulk of complaints received about canterburys bus service each month. Reduced fare id orange county transportation authority. Due to the coronavirus covid19 outbreak, public transport services have been reduced. Additional bus service adjustments in effect monday, april th. You should report a bus safety issue you observe as soon as possible, but at least within 60 days. Omnitrans public transportation provider in san bernardino. Contact customer relations directly for bus and other service information. When you want to stop, use the device on the bus such as a button or a cord. Getting from here to there in beautiful orange county is a snap with public transportation, ridesharing, and biking.
A free inside look at orange county transportation authority salary trends based on 102 salaries wages for 76 jobs at orange county transportation authority. To my dismay, many of them have not submitted their complaints to mta new york city transit. Nov 04, 2014 octa seeks feedback on bus and access service tuesday, november 4, 2014 as part of its ongoing effort to improve bus service throughout orange county, octa periodically surveys customers to gauge satisfaction about both fixedroute and access paratransit service. Write attn followed by the transportation directors name. Apply to bus driver, van driver, shuttle driver and more.
Bus driver coach operator applicants, please click here to apply for current openings college intern applicants, please click here to apply for current openings the orange county transportation authority octa is dedicated to enhancing the quality of life for the residents of orange county by delivering safer, faster, and more efficient transportation solutions. Octa s oc access service is compliant with the level of service and ride time provided on octa s fixedroute oc bus as required by the department of transportations dot rules and regulations, 37. Taxi customer comment form octap appreciates the comments customers provide about their taxi experience. Use this form if you have one of the following acceptable reduced fare id cards. Oc access service attempts to schedule rides as efficiently and effectively as possible. Octa appreciates the comments customers provide about our. Customer comment form to speak to a customer service representative, call 7146367433 on weekdays from 8am to 5pm. William steen, who has been an octa driver for 16 years, gets ready to leave. Have your bus route information and reservation number handy it will help us track the specific bus and driver. I dont think you would be unreasonable to make a complaint about the attitude of the driver, but what are you expecting to achieve by making a complaint. To make a complaint, give feedback or if you have a query on dublin bus services please complete our customer comment form.
Getting around projects and programs news and resources about octa. Hundreds of complaints about bus drivers, but stress taking its toll. An additional service where the driver escorts the passenger to or. You may also print and fax it to 7864692303 or send it by regular mail to the forhire transportation division, 601 nw 1st court, 18th floor, miami, fl 336. Use this form to send us questions, lost item inquiries, comments and suggestions. Contact the transportation director of your school district by phone. To ensure your comment, complaint, or compliment is addressed properly, octap will distribute comments swiftly to staff to investigate and take appropriate action. Transport for london tfl, its subsidiaries and service providers will use the personal information you provide on this form to process your feedback and provide you with a response, or the information or services you have requested. In order to support public health efforts while continuing to provide lifeline transportation services, omnitrans will implement further reduced service beginning on monday, april, 2020. Sample complaint letter format of bus driver to management. Please note that we are unable to fully investigate complaints that do not include the date, time and location eg route namevehicle numbersubway station which allow us to properly identify the employee. Patrons and parents are encouraged to recognize bus drivers when a compliment complaint is deserved. West bend school district transportation department school bus van driver complaint please use ball point or typewriter. Whether you have a commendation or a complaint, a question or a suggestion, we want to hear from you.
The temporary cow bus schedule may be accessed here. To speak with a representative, mondayfriday 6 am 7 pm, saturdaysunday 9 am 5 pm, call 5108914777, select option 2. Mail a formal copy of the complaint into the school district as well. Routes to the thebus customer service office at thebus kalihi facility. However, there was a different bus driver working on this particular evening. Octa appreciates the comments customers provide about our service. Sep 25, 2017 orange county transportation authority octa managers secretly lowered performance standards for a bus contractor with a history of late buses and missed trips, effectively making the contractor.
How to complain effectively by eunice poku, outreach and public information coordinator. Salaries posted anonymously by orange county transportation authority employees. If busrelated, please provide the bus number, route number, exact date and time the incident occurred, location and. Octa seeks feedback on bus and access service tuesday, november 4, 2014 as part of its ongoing effort to improve bus service throughout orange county, octa periodically surveys customers to gauge satisfaction about both fixedroute and access paratransit service. Who is eligible for reduced fares on octa transportation. Arrange bus facility tours for schools and community groups. Why do i need to show proof of agedisability to a coach operator every time i board the bus when it is obvious that i am elderly or disabled.
Orange county transportation authority all bus passes. Orange county transportation authority careers center welcome. Please complete an online transportation issue form here and we will do our best to address your concern. William steen, 54, who has sat at the helm of a bus for 16 years, rates his. Hundreds of complaints about bus drivers, but stress taking. Bus driver former employee anaheim, ca january 21, 20 i went to work at octa so that i could retire with all my bills paid, my house paid for, and no indebtedness.
This can be accomplished by writing a letter to the transportation department, director of transportation, 50 vine st. The following navigation utilizes arrow, enter, escape, and space bar key commands. Once completed, we will mail or email your complaint number to you along with the information you entered. Orange county transportation authority customer comment form. On some occasions, we may need to share your information with bus operators for these purposes. This bus driver of the megabus appeared to be upset because he was involved in an accident with the cdta bus and i can understand his frustration, however he never approached the crowd of people because i literally had to go out of my way and walk all the way to his empty bus and ask what was going on and i even spoke with the campus police.
Nov 01, 2018 you should report a bus safety issue you observe as soon as possible, but at least within 60 days. Foothill transit is committed to ensuring that everyone in our service area has equal access to our services. Such format can be used by drivers who wanted to file their continue reading complaint. M15 bus driver select bus number 1235 heading southbound in manhattan pulled up to the bus stop located on 2nd avenue at east 49th street. You will need it to inquire about the status of your complaint. Students are usually deemed as highly energetic and their energies sometimes creates a lot of aches for the drivers to which they are the passengers. Transportation complaint form new london public schools.
Patrons and parents are encouraged to recognize bus drivers when a complimentcomplaint is deserved. Action taken name date return form to school or transportation department. Making a complaint about bus or coach services nidirect. Oc flex microtransit pilot extended oc flex, an ondemand curbtocurb service, will continue providing rides through october as part of a pilot project.
Spotty bus service has oc riders fuming voice of oc. Complaint letter of bus driver to management documentshub. Maybe the disabled person has been waiting ages for a bus since there are more buggy users then wheelchairs users i have been there with a friend and 8 buses went by saying there is a bus a couple mins behind aka 10 mins each so she could of been waiting ages to be able to get on a bus. To submit a comment, complement, or complaint, please fill out the customer comment form.
Today 02242020 i was driving behing bus 6314 and the driver never use the designated bus stop driver was picking and dropping passangers on the middle of the road causing a masive traffic congestion, why have bus stops if drivers are not using them,try to file a complaint online but website request some bs information about the bus origen. Chicago transit authority cta bus accident lawyers it comes as no surprise that the densely populated city of chicago is home to the second largest public transportation system in. Requirements and application form for the oversight committee. Making a complaint about bus or coach services find out who you should contact and how to make your complaint. Octa operates all services without regard to race, color, national origin, sex, age, income, sexual orientation or disability. I have ridden this bus home from work every day for years, so i am well acquainted with your normal bus driver, george. A safety complaint is related to the mechanical condition of the bus bald tires, brakes that might be faulty, lights not properly operating, etc. Lodge complaint against best drivers with phone call or email.
Our bus and metrolink train services are clean, safe, and convenient. Why do i have to give my name, address and phone number when i make a complaint or suggestion to customer relations. To speak to a customer service representative, call 7146367433 on weekdays from 8am to 5pm. Hi their i want to make a complaint about oc transpo i was at linkinfield station waiting for the bus its my regular routine to go on the 172 bus at 8. As part of the february oc bus service change, octa modified four routes to better serve the needs of orange county. Passenger transportation complaints miamidade county. I accomplished that so in spite of how i felt about management or the stress of the job it met my goals. Orange county public transit grapples with a shortage. On wednesday september 19, 2018, at approximately 12. Use this form if you need a doctors authorization or are in a special education program. For more than 40 years, mv transportation has provided safe, reliable, affordable transportation services to cities, counties, private corporations, nonprofit agencies, and community organizations. On the evening of tuesday, december 1st, i was riding on the number 8 line near main and 5th street. Find octa bus routes and schedules on the octa website. Ttc employee complaint form please use this form to submit complaints about a ttc employee.
Left and right arrows move through main tier links and expand close menus in sub tiers. Submit a copy of your photo id along with a copy of the acceptable reduced fare id with your application. Please write down your complaint number and keep it in a safe place. Complaints and feedback in london please contact tfl if youd like to leave some feedback or make a complaint about a transport for london tfl bus, even if it is.
874 728 1519 803 767 100 1341 521 1029 897 796 1435 119 339 1183 1282 1091 533 367 843 1584 227 713 1032 348 1169 6 301 461